Contact Us
Our clients
Reach out to us with your questions or feedback through this quick form, and let’s embark on your journey to successful, confidence-boosting hair together!
Our support specialists are here to help, don't hestitate to reach out anytime!
WhatsApp:
+86 186 6199 4752
Email:
manager@alvinhair.com
Open Hours:
Monday – Sunday
Alvin Hair Extension Factory
Where we located
Frequently Asked Questions.
Hair Quality, Origin and Source, Processing and Treatment
We use 100% Russian and Indian human hair for our extensions, ensuring a natural look and feel. The cuticle is aligned to prevent tangling and matting. Our quality assurance processes involve thorough inspections and testing.
The hair is sourced from reputable donors and regions known for high-quality hair, such as Russian, India or Southeast Asia. Our sourcing process includes ethical practices and supports local communities.
The hair undergoes a gentle and meticulous treatment process without harsh chemicals. Our treatment process ensures the hair remains soft, silky, and manageable.
Variety and Options, Customization, Quality Control
We offer a range of extensions, including prebonded, clip-in, tape-in, and sew-in options. Our extensions come in various textures, colors, and lengths to cater to diverse client preferences.
Yes, we provide customization options for bulk orders, allowing clients to specify lengths, colors, and textures. Custom orders are handled with attention to detail to meet individual requirements.
Our manufacturing process includes stringent quality control measures to identify and rectify any defects. We stand by the quality of our products and address any issues promptly.
Durability and Longevity, Packaging and Branding, Bulk Ordering
Our extensions are designed for durability, and with proper care, they can last for an extended period. The virgin hair can last 1-3 years, remy hair can last 6 months. Care instructions are provided to customers to maximize the lifespan of the extensions.
The extensions are carefully packaged to ensure they reach customers in optimal condition. Custom branding and packaging options are available for bulk orders upon request.
Minimum order quantities vary based on the product. Discounts may be offered for bulk orders. Pricing and terms for bulk orders can be discussed based on the specific requirements.
Shipping and Delivery, Returns and Warranty, Payment Terms
We offer DHL shipping options to accommodate customer preferences. Estimated delivery times for bulk orders are provided based on the destination and shipping method.
Our return policy allows for the return of defective products, and we offer a warranty on the quality of our extensions. Detailed information on returns and warranty is provided to customers.
Accepted payment methods include bank transfers, and PayPal. Payment terms for bulk orders are negotiable based on the agreement between the parties.
